Online Reputation and Guest Survey Training

Online Reputation Management

• The Global Review Index
• The Global Review Index™ explained
• Does Semantic Analysis affect my GRI™
• What is the Competitive Quality Index™ (CQI™)

Responding to Reviews & Surveys

• How to respond to Online Reviews and Guest Surveys using ReviewPro
• How to respond to reviews on Google My Business
• How does the Management Responses functionality work?
• How can I set the Management Response Strategy for reviews (ORM)?

Guest Satisfaction Surveys

• How do I create alerts for Survey Responses?

MyPage

• Combining ORM & GSS on one Report/Dashboard

Semantic Analysis - Taking Action on Guest Feedback

• Semantic Introduction
• Identify areas if improvement
• Semantic - Glossary of Terms
• Semantic Dashboard
• Semantic Results
• Semantic Mentions

ORM Training Session

Other Videos

• Views, Alerts & Reports
• Responding to guests – Online Reputation & Surveys
• Mobile Application
• Operational Actionable Results)
• Winning Strategies for Responding to Guest Surveys & Reviews